OUTBOUND CALL CENRER SERVICES

We are providing customized outbound services that include telemarketing, order processing, up-selling/cross-selling, surveys & polling, inquiry management & fulfillment, lead generation, co-branding & affinity programs.

our dedicated telemarketer’s group will also track, report, and identify any ongoing operational problems, update user guides, etc. more sales and convert more inquiries faster and with fewer busy lines. The database and call management network allow us to build telemarketing script, store prospect information, place outbound calls and recall the result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR’S. Others are rescheduled for later callbacks.

 

B2B/B2C Telemarketing

 

Through B2B telemarketing we increase brand awareness and to discover new leads and opportunities by direct conversations with potential customers. Telemarketing has an outbound cold calling in common with Telesales, but each call can have multiple purposes including:

 

  • Lead generation, qualification, and segmentation
  • Appointment setting for inside sales teams
  • Market research and polling
  • Customer feedback and retention
  • Turning leads into opportunities

 

Marketing Solution:

 

Digital marketing refers to advertising delivered through digital channels such as search engines, websites, social media, email, and mobile apps.

 

  • Search Engine Optimization (SEO)
  • Search Engine Marketing and Pay-Per-Click Advertising.
  • Social Media Marketing.
  • Content Marketing.
  • Affiliate Marketing.
  • Influencer Marketing.
  • Email Marketing.
  • Viral Marketing

 

Healthcare Service:

 

 We are providing services related to healthcare.

  • Medical Assistant.
  • Nursing Assistant.
  • Home Health Aide.
  • Licensed Practical Nurse.
  • Registered Nurse.
  • Pharmacy Technician.

 

Back Office:

 

Back office services include data mining, data management, billing and invoicing services, claims processing, HR recruitment, support desks or essential on-client facing support positions are outsourced to onshore or offshore.

Finance & Accounting: We assists you in Finance Accounting areas such as procurement and supply chain, Collections, Payable & Receivables, General Accounting, Cost Accounting, Report keeping, and Financial Planning & Analysis.

Our services are below mentioned:

 

1. Order to cash:

 

We are having a high-quality Accounts Receivable outsourcing services provider that ensures your company’s invoices are processed quickly and payments are received fast.

Order Management

Credit Control and Invoicing

Accounts Receivable and Collections

Reporting & Analysis

 

2. Record to Report:

 

We ensure that the results delivered to your business are accurate, transparent and cover a wide spectrum of services. E.g.: Treasury bills, Bank Reconciliations statements, Credit & Debt Management, and Reporting, ledgers, Tally Inter-company ledgers, Balance Sheet, Income Tax Filings, Handling Compliances, and Accounting.

 

3. Accounting and Auditing Services:

 

We ensure high-quality output and secured protocols to safeguard all the information of our clients.

That include Accounting Setup, Income Statements, Balance Sheet creation, Cash Flow statements, Preparing Financial Reports, entries, Management Reporting, Variance Analysis & Recommendations, Accounts Payable Management, Accounts Receivable Management, Bank Reconciliations, General Ledger Reconciliation, Inventory Management, Revenue Reconciliation with Bank Deposits, etc.

 

 

 

 

Hr Services:

 

A human resources department is a critical component of employee well-being in any business, no matter how small. HR responsibilities include payroll, benefits, hiring, firing, and keeping up to date with state and federal tax laws.

The major functions of Human Resources are strategic management, workforce planning, and employment, human resource development, policy formulation, total rewards, labor relations, and risk management.

Staffing: We are at the center of connecting people with employment opportunities. With our permanent staffing solutions embedded in our deep understanding of business processes and concerns, organizations can rely on us to access the highly specialized talent they need to create a sustainable competitive advantage. 
We offer flexible, effective and short/ long term staffing solutions. With access to an extensive and specialized database of fresher’s and experienced candidates, we can meet your immediate needs with a quick timeline.

 

 

 

Communication:

 

A dynamic pillar for the success of employee engagement and motivation is consistent and transparent communication between the employer and the employee. It starts with onboarding of fresh hires and continues through the year, taking many forms, including benefit handbooks, total compensation statements, newsletters, one on one session, group meetings, gaming & benefit websites. We help you focus on the smooth running of your business.

Training & Development: Through our Training and Development solutions, we partner with clients to deliver a wide range of customized, onsite and offsite learning solutions, including management and employee training, leadership development and skills upgrade training. 


Our wide variety of training topics include:

 

  • Organizational success
  • Human Resources 
  • Motivation
  • Leadership Development
  • Customer service
  • Sales Strategy
  • Conflict resolution
  •  

Employee Information and Grievance solution:


HR helpdesk is a commonplace strategy used to enhance employee satisfaction. 

Various services offered by our Helpdesk include:

  1. Grievance redressal.
  2. Information Dissemination.
  3. Intermediary helpdesk assistance between employees and line managers.
  1. HR Helpdesk serves as a good source of data for management to analyze the requests and resolution time for improving employee efficacy
  2. 24/7 grievance system addresses query round the clock to ensure matters are resolved at the earliest.
  3. Internal communication channel.

 

Payroll Management and Tax Filing:

 

We offer integrated Payroll Processing and Payroll Tax Filing Services such that this leads to the vast reduction in time, effort and money spent on payroll administration by its clients. We’ll help make sure your Payroll Processing and Tax Filing is accurate, secure, and timely so that you can get back to running your business.

Payroll Management Services include:

salary computation, pay slips generation and bank transfers, PF administration & F settlement, Generation of payroll MIS for management, Flexible benefits plan management, a Web platform for viewing investment declaration, investment proof submission, pay slips, tax sheet by employees, Leave and attendance accounting, loans & advances administration.